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About Ordering
To place an order with us the contract will be written and completed in the English Language.
Introduction to Ordering
When you order a dress the dress is not made straight away, you are actually booking a time slot nearer to your wedding for your dress to be made in. You do not need to make the full payment or provide measurements until the dress is started. Usually I aim to start making your dress about 3 months before your wedding. This date will be referred to the order contract as the 'commencement date'.
Obviously if you are ordering and your wedding is only 3 months away then the dress will be made straight away.
The space you are allocated will depend on how fully booked I am. If you order early you will have the best chance of getting the optimum slot of about 3 months before the wedding. This is as close as possible to the date without leaving it too late and therefore is best for getting the best fit to the size you are on your wedding day, as a lot of brides are dieting.
If you are ordering late and most of the slots are taken then it will have to be made in any available slot which may be more than 3 months before the wedding.
Choosing your Dress
You will find all the main styles on the gowns page of our website. Click on the picture to see more details on the each dress.
It is also well worth looking at the Real Brides section to give you inspiration for your dress, as every dress is different and some have had adapted styles or completely bespoke designs which you may like. A lot of these pictures are also put at the bottom of each gown page to show you what other people have had.
You can use the main styles and the Real Brides pictures to decide exactly how you want your dress, and then just let me know what you want! If you need to make reference in your order to something a Real Bride has had then just use her name.
You can of course also have your dress exactly the same as any of those pictured on the Gowns page or the Real Brides page in your choice of colour, or if there are some customizations you would like to make the dress perfect for you then please let me know. Some things are easy to change like train length or sleeve length etc. and in some cases the neckline shape and in all cases the height of the neckline can be altered.
If you need any help or advice with your choice then please let me know.
When To Order
It is usually best to place the order for your dress as soon as possible, I take orders up to 3 years in advance if you are really organized! But generally 1 year to 6 months is the recommended time to place an order as I get booked up about a year in advance.
You can also place an order if your wedding is less than 6 months away, and if I have a slot free or cancellation I may be able to fit it in, so please ask anyway!
Booking Slots.
When you place an order you are not ordering for your dress to be made straight away, unless your wedding is very close. What you will be doing by placing an order is Booking a space nearer to your wedding date for your dress to be made. It is these slots that get booked up quite far in advance and this is why you need to book early to make sure there is a space to make your dress and that is it the optimum time from your wedding date (I usually aim for 3 months before the wedding to start your dress).
When you place your order you will be given an order commencement date on the order contract and this is the date I will need your measurements and Payments by to begin making your order.
How to Order & Payment Methods.
To order a dress please fill in the form on the order a dress page as fully as possible. I will then get back to you to let you know that I have received the form and if I have the availability to make your dress. I will then email with the necessary contract to complete the order or I can post these to you if you prefer. You will need to print two of these and return one signed one to me. If you make any errors on your order form please email me with your name and let me know what you would like amended, you can also amend any changes needed or additional information required on the form yourself.
Cheque (UK only) - If you are making payments by cheque you can send these to the address on the order contract. This also includes details of who to make the payments payable to.
Credit / Debit Card via PayPal - If you have indicated that you would like to pay by card then when ever a deposit or balance payment is due I will send you a paypal request for the amount to the email address you have provided and you can use this to make the payment. With large payments paypal will often require an authentication and this process takes about 3 to 5 days.
We also accept Bank transfers and International Bank Transfers. The information you need to do this will be included in the contract.
Samples
When the contract is returned/checked and the deposit is paid I will send you samples of the fabrics to be used for your dress or a selection if you are choosing from a few colours.
Deposits
The deposit is due to confirm your booking. It is non refundable after 7 days of the payment date and is taken off the final total of your order.
Final Payments
The full and final payment is due when I begin making your order. The exact date for this will be detailed on your order contract.
Measurements
We will only need your measurements just before we begin making your dress, not before.
International customers can take your measurements using a guide we will give you and email them to us.
You can come to the studio to have your measurements taken or you can take your own measurements using a measurement guide provided and email them to me.
Making
The dress will be made to your measurements and specifications and in the fabrics and colours you have chosen.
If you would like a toile mock up or your dress to be sent to you first to check the fit then this can be ordered as well at a cost of £100. This may be helpful if you are unable to attend fittings or collect your dress in person to check the fit.
You DO NOT have to come to fittings as if you are far away then this may not be possible for you and the dress will just be made to your measurements and posted to you.
If you are attending fittings then you can attend just one or 2 and pick up the dress when it is finished.
Collection / Delivery.
The dress can be collected or delivered when it is finished.
Delivery options can be chosen when filling in the order form, with prices indicated for the desired insurance amount.
Please be aware of the possibility of customs charges if you are ordering from outside the EU. These charges are applied when the goods enter your country and are based on a percentage of the value of the item. These may need to be paid before the items are delivered or the freight carrier may pay them at customs and then you will receive a bill from them after delivery.
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