Terms & Conditions

Terms and Conditions for Bespoke and Made to Measure Garments

1. DEFINITIONS

1.1 - The “Buyer” or “you” means the person who buys or agrees to buy Goods from Rivendell Bridal.
1.2 - The term “Rivendell Bridal” or “we” or “our” or “us”means Emily Jane Forsyth Trading as Rivendell Bridal, whose business address is 62a Station Road, Taunton, Somerset. TA1 1NX. England.
1.3 - The “Conditions” means the Conditions of Sale set out in this document and any special conditions agreed to in writing between the Buyer and Rivendell Bridal.

2. CONTRACT TERMS

2.1 - The terms and conditions in this document are effective for the duration of the contract until the order has been completed and Goods have been accepted by the Buyer.
2.2 - Any contracts shall be construed and operate as an English contract and in conformity with English Law.

3. CONDITIONS

3.1 - These 'Terms and Conditions' do not affect your statutory rights as a consumer.
3.2 - All contracts of sale made by Rivendell Bridal shall be deemed to incorporate these terms and conditions.
3.3 - If any amendments to these terms and conditions are required by either party, it is preferable that they be confirmed in writing.

4. ORDERING

4.1 – You can request that we make a garment for you by either contacting us by phone or email to discuss what you would like, or you can use the order request form on our website. Upon making contact with us we can let you know if we have availability to make your order and discuss exactly what you require. When you have given confirmation that you would like us to proceed, we will email you a copy of your  order confirmation. This will include your contact information, all the specifications for your order, the prices, the date that your garment will be made and when payment will be due, delivery and fitting information and payment information. It will also include a copy of these terms and conditions which you can print and keep for your records.
4.2- Completion of the 'Order Request' form on our website submits a request to us to have a garment made to measure. Completion of this form does not finalise a purchase and no money is due or requested at this point. The Request form is simply a first point of contact and a starting point from which the order process and purchase will be arranged and completed on a one to one basis.
4.3 -  When we receive your from submission, we will contact you via email to let know the time slot we have available in which to make your Garment and asking you to confirm if you would like to book this time slot.
4.4 - If you find any of the information within your order confirmation to be incorrect or you wish to make amendments to them,  please inform us of any changes that need to be made via email, telephone or post using the Contact Information contained in clause 20.1.

5. PRICES

5.1 - The Prices quoted for item(s) on the website are for the product as pictured, and do not include alterations to the design, customizations, additions or change in fabric from that detailed in the product description.
5.2 - The Prices quoted on the the website are exclusive of Postage and Packing and any possible customs charges and taxes which may be incurred. The responsibility for customs clearance charges rest with the customer and we are unable to include these costs within our prices. The Postage and Packaging charge is detailed on the ordering page of the website and will be quoted in your order details.
5.3 - The Final Price of any item(s) shall be that quoted in the Order Confirmation. This price is for the item design as detailed on this document and as previously discussed with you and is exclusive of any further customization or changes to the style or fabric which may be requested thereafter. In such cases, the additional cost for requested alterations, after quotation and acceptance by you, will be added onto the final invoice.
5.4 - The TOTAL payable for the order will be shown on the order confirmation and is inclusive of fabrics as detailed, consultations, fittings, labour, alterations and Postage and Packaging where applicable.
5.5 - The Prices quoted on the website and the order conformation are in Pounds Sterling and payments must be be made in Pounds Sterling
5.6 – Prices in Currency other than GB Pounds Sterling
If you are not buying from within the United Kingdom then you should be aware that the conversion of the Sterling price to your own currency can fluctuate and may change from the time of ordering to the time of the balance payment, although the pounds Sterling price will remain the same as specified in the order contract until the order is complete. When you come to make your payment via Paypal, they will calculate the cost for you at the current exchange rate, including conversion fees.

6. SAMPLES

6.1 - After an order has been placed and the deposit has been paid, we will send you fabric samples of the fabric(s) and colours for your dress, or a selection if you are wishing to choose from a few different colour or fabric options.

7. MEASUREMENTS

7.1 - If you are having your measurements taken by us, we will contact you to arrange an appointment for taking the measurements around the start of the month in which your garment(s) are to be manufactured (this is specified on your order confirmation)
7.2 - If you are not attending an appointment to have your  measurements taken by us, then you will need to take and send us your measurements using a guide we will send you showing how and where to take the measurements. Where Garments are made to measurements supplied by you, we cannot take responsibility for any inaccuracy of these measurements or the subsequent ill-fitting of the garment(s) as a result.
7.3 - If you are taking and sending your own measurements, you will need to get these to us within 14 days of receiving the guide in order for us to keep on track with the manufacturing.
7.4 - We can only guarantee the fit of the final garment if you have attended fittings to have the garment checked. However options for alterations are available (see 11)

8. MANUFACTURE

8.1 – Because our made to measure garments are individually hand made and as there is no mass production involved, there are no 'carbon copies' as each garment is made to your individual measurements and specifications. Therefore it is important to be aware that the individual cut of your made to measure garment may be slightly different to the garment pictured on the website in order that it will fit your size and proportions (i.e.  – the bodice length may be longer or shorter for your individual body proportions, sleeves may be longer / shorter in proportion to the rest of the garment according to your arm length, the skirt length may vary in proportion according to your height and leg length to body ratio etc.) These adjustments, if necessary, will be minor and will not effect the overall 'look' of the garment.
8.2 - If any component used in the construction and manufacture of the original garment as pictured on our website is for any reason unavailable at the time we manufacture your made to measure garment, we will will notify you and inform you of the available alternative options.

9. MAKING PAYMENTS

9. 1 - We accept payments by Credit / Debit cards via Paypal or Cheque (Cheques are only accepted from UK Bank Accounts) .
9.2 - All Payments are to be made in Pounds Sterling. Cheques should be made payable to ‘Rivendell Bridal’.
9.3 -  If you are wishing to make payments using Credit or Debit Cards you will be required to make the payment through PayPal via a payment request which will be sent by us to the e-mail address you have provided.
9.4 - If you pay using Paypal and are not within the UK, as we require payments to be made in pounds sterling, please bear in mind that Paypal will charge small a fee to convert the currency. Details of these fees can be found on Paypal's website.

10. PAYMENT

10.1 - The Invoice for the payment for your garment(s) will be sent via email unless you request this to be posted to you. The Payment will be due before manufacture, at the beginning of the month specified on your order confirmation.

11. ALTERATIONS

11.1 -  If you are attending fittings, any alterations if necessary, will be noted and made after this fitting to ensure the perfect fit of the garment(s). Such alterations are free of charge and are included in the price of a made to measure garment.
11.2 -  If you are unable to attend fittings and the garment has been made to measurements you have provided, then we can not guarantee the fit of the garment when it is delivered.
11.3 -  If you have not attended fittings and the garment needs to be adjusted when it is received, you may, with prior agreement by us, return the garment(s) and we will make every effort to make the necessary adjustments and return the garment to you in time for your required date. There will be no extra charge for these adjustments. You will however be required to arrange and pay for returning and redelivery of the garments(s).  See  section 14 for further instruction.
11.4 -  Rivendell Bridal will not carry out free of charge, and cannot guarantee to be able to make adjustments needed to any finished garment which are deemed to be due to excessive weight loss or gain, due to inaccurate measurements you have provided or because of a requested change to style or fabric after manufacturing has begun on the garment. In this case, these changes will be charged at £15.00 per hour plus the cost of any additional fabrics needed. This price will be quoted to you before hand for you to review and accept.

12. CANCELLATION / POSTPONING AN ORDER

12.1 - You may cancel your order for any reason before production starts on your Garment(s). To exercise the right to cancel, you must inform us (Rivendell Bridal, 62a Station Road, Taunton, Somerset. TA1 1NZ. England. Email – info@rivendellbridal.com Telephone: +44 (0) 1278 741 754 or 07841 597743) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. Please remember to include your name, address and order reference in your correspondence.
12.2 -  If you need to postpone your wedding then, subject to our availability, the order contract can be amended to reflect the new required completion date and Manufacture and Payment dates will be amended appropriately. In this case, prices chargeable for items shall be those current at this time.
12.3 –  An unconditional refund policy exists for a period of 14 working days from receipt of the payment for your order. When you have made your payment at the time your garment(s) is due for manufacture, we will not begin work on the order until 14 days after the date of payment. You have the right to cancel this contract within these 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you make your balance Payment. Please remember to include your name, address and order reference in your correspondence.

To exercise the right to cancel, you must inform us (Rivendell Bridal, 62a Station Road, Taunton, Somerset. TA1 1NZ. England. Email – info@rivendellbridal.com Telephone: +44 (0) 1278 741 754 or 07841 597743) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

12.4 - Effects of cancellation
If you cancel this contract within the 14 day cancellation period, we will reimburse to you all payments received from you, including the costs of delivery.

We will make the reimbursement without undue delay and not later than 
14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement.

12.5 – After the 14 day cancellation period has expired and manufacture of your garment(s) has begun, you will not be able to cancel this contract, as our made to measure garments come under the circumstances excluding cancellation section 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
12.6 – We reserve the right to cancel an order due to reasons beyond their control such as, but not limited to death, injury or illness. In this unlikely event, our liability shall be limited to a full refund of all monies paid. Your Statutory rights are not affected.

13 . RETURNS AND REFUNDS

13.1- Because our our made to measure garments come under the circumstances excluding cancellation section 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We DO NOT accept returns or issue refunds, EXCEPT in the following circumstances:-
The Item(s) received is not as was agreed in the order confirmation and/or any subsequent correspondence and therefore does not meet the product description. We are under legal duty to supply goods that are in conformity with the contract.
The Garment is found to be faulty. 
The Garment is not satisfactory quality.
13.2 – In all above cases, the first remedy will be the return of the item for repair or replacement, at our expense, including all postage costs. However, if the garment cannot be repaired or replaced by us in the time frame required then a full refund will be given, including postage costs.

13.3 - Returs Procedure for Faulty Goods
In the event of any of the circumstances stated in clause 13.1, please contact us within 14 days of receipt of the item(s) via any of the contact methods contained in 20.1 stating that you would like to return an item for repair, alteration or refund.
When we receive your request we will let you know our time scale for the necessary repairs. If we are unable to repair or replace the item then we will let you know and a full refund will be given.
When Returning Garments, please ensure they are in the original packaging, that the box is fastened securely For your protection, we recommend that you return the package using a recorded-delivery service which requires a signature on receipt.
Returned items should be sent to: Rivendell Bridal, 62a Station Road, Taunton, Somerset. TA1 1NX. ENGLAND.

13.4 – Returning Faulty Item(s) for repair or replacement                                     Reimbursement for delivery cost incurred by you will be made without undue delay and not later than:                                                                      (a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement.

13.5 – Returning Faulty goods for Refund:
We will reimburse to you all payments received from you, including the costs of delivery. We will make the reimbursement without undue delay and not later than:  (a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement.                                                                                               
13.6 - Returns information for overseas customers -
You will be responsible for arranging for a courier to collect and return the package to us at the address stated. The following information must be adhered to if you are returning items to us for repair. To avoid Customs charges upon receipt you are required to state clearly on the outside of the package the following statement: 'TEMPORARY EXPORT Item returned to manufacturer for repair / refund'.  If you are returning the item for refund and therefore will not be receiving a replacement, it will be your responsibility to liaise with customs to organise a refund of any import taxes you have paid. We are unable to do this on your behalf.

14. RETURNING AN ITEM FOR ALTERATION

14.1 -  If you are returning an item for alteration as in section 11.3, please notify us within 5 days of receiving the item to let us know that alterations are needed. Upon receiving your request, we will let you know the estimated time frame for the alterations to be made and for redelivery. You will be responsible for the cost of returning the item and re-delivery. We will send you an invoice for the redelivery cost when the item(s) have been returned to and received by you.                         14.2 - When Returning Garments for alternation, please ensure they are in the original packaging and that the box is fastened securely. For your protection, we recommend that you return the package using a recorded-delivery service which requires a signature on receipt.
Returned items should be sent to: Rivendell Bridal, 62a Station Road, Taunton, Somerset. TA1 1NX. ENGLAND.

14.3 - Information for overseas customers - The following information must be adhered to if you are returning items to us for alteration: To avoid Customs charges upon receipt you are required to state clearly on the outside of the package the following statement: 'TEMPORARY EXPORT - Item returned to manufacturer for repair'. Most customs forms will have a section where you can specify this. You will be responsible for arranging for a courier to collect and return the package to us at the address stated.

15. DELIVERY AND COMPLETION

15. 1 - Essential Delivery Information
Dispatch will be to the address shown on your order confirmation. We will email you the tracking information once your order has been despatched. Details on delivery times are detailed under 15.2

All shipping methods are tracked and signed for with full insurance to cover damage or loss of the parcel and it's contents.
In cases of damage to or loss of any packages, we will be responsible for making enquiries and making any claim for compensation for you.
No claim will admitted in case of the wrong address, absence of the recipient at the stated address at the time of delivery or unclaimed parcels. In such cases, it is your responsibility to make contact with the Courier to arrange re-delivery or collection.

Delivery outside the EU - Please, be aware that taxes or custom fees aren't included in our price and we are unable to calculate these or include them in our prices. The responsibility for customs clearance charge rests with the customer and we do not refund such charges. We will do our best to help you with customs issues, if any occur (i.e. provide papers and invoices).

15.2 – Delivery / Collection Times

Completion for made to measure garments is usually 8-10 weeks from the date manufacturing begins (this is the date stated on your order confirmation and when your balance payment is made) unless otherwise agreed with you.
In any case,  Delivery /Collection date will be no later than 2 weeks before your wedding date, unless otherwise agreed with you. 

We are unable to guarantee 15.2 if 7.3 and 10.1 are not adhered to as to do this may cause delays which cause us to be unable to complete the order within the agreed time frame.

Delivery will be via one of the following methods depending on your location:

- Delivery within the UK will be via Royal Mail Special Delivery with Full Insurance in case of loss or damage and requiring a signature on delivery. Delivery time via this method is guaranteed next day from dispatch date.

- Delivery outside the UK will be via Parcelforce Worldwide, a fully tracked service requiring signature on delivery and fully insured in case of loss or damage. Delivery time via this method is between 3-14 days depending on the destination country. Please be aware that Shipping time can be increased due to the customs clearance, postal service errors and force majeures.

16. OWNERSHIP AND RISK

16.1 - Goods remain our property and risk until they come into physical possession of yourself or a person identified by you to take possession of the goods.
17 . PHOTOGRAPHS OF PRODUCTS

17.1 - We reserve the right to take photographs of any items we make and use said photographs without limitation. Please see our Privacy Policy for further information on use of photographs taken by us or provided by you.

18. DATA PROTECTION

18.1 - Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your order. Our Privacy Policy can be viewed at www.rivendellbridal.com

19.  COMPLAINTS

19.1 - If you have a complaint about our service or any goods you purchase from us, then please contact us immediately via any of the methods listed in section 20.1. You will be  contacted as soon as possible and definitely within 48 hours of our hearing from you and aim to provide a resolution within 5 working days.

We will always try our best to resolve any problems or complaints with you personally., however if you feel unsatisfied and require further help then the Online Despute Resolution service is available to you and can be found here:
Online Dispute Resolution Platform

20. CONTACT INFORMAITON

20.1 - You can contact Rivendell Bridal by writing to:- Rivendell Bridal. 62A Station Road, Taunton, Somerset. TA1 1NX. UK.
Telephone 01278 741754 or 07841 597743.
E-mail: info@rivendellbridal.com.













































Terms and Conditions for Ready Made Garments

1. DEFINITIONS

1.1 - The “Buyer” or “you” means the person who buys or agrees to buy Goods from Rivendell Bridal.
1.2 - The term “Rivendell Bridal” or “we” or “our” means Emily Jane Forsyth Trading as Rivendell Bridal, whose business address is 62a Station Road, Taunton, Somerset. TA1 1NX. England.
1.3 - The “Conditions” means the Conditions of Sale set out in this
document and any special conditions agreed to in writing between the Buyer and Rivendell Bridal.

2. CONTRACT TERMS

2.1 - The terms and conditions in this document are effective for the duration of the contract until the order has been completed and Goods have been accepted by the Buyer.
2.2 - Any contracts shall be construed and operate as an English contract and in conformity with English Law.

3. CONDITIONS

3.1 - These 'Terms and Conditions' do not affect your statutory rights as a consumer.
3.2 - All contracts of sale made by Rivendell Bridal shall be deemed to incorporate these terms and conditions.
3.3 - If any amendments to these terms and conditions are required by either party, it is preferable that they be confirmed in writing.

4. ORDERING

4.1- Completion of the 'Purchase Request' Form on any of our ready made garment pages on our website submits a request to us to purchase that ready made item. Completion of this form does not finalise a purchase and no money is due or requested at this point. The Request forms are simply a first point of contact and are a starting point from which the order process and purchase will be arranged and completed on a one to one basis.
4.2– When we receive your Form Submission, we will send you an order confirmation. This will contain confirmation of your contact details, the details of your purchase, prices, delivery information and a copy of these Terms and Conditions which you can print and keep for your records. You will also be sent an invoice for the Garment and we will reserve it for you until the invoice has been paid, at at which point the garment(s) will be shipped. If the invoice is not paid within the time frame stated, then the order will be treated as cancelled and we will make the garment available to others to purchase once again on our website.
4.3 - If you find any of the information within your order confirmation to be incorrect or you wish to make amendments to them,  please inform us of any changes that need to be made via email, telephone or post using the Contact Information contained in clause 16.1.

5. PRICES

5.1 - The Price stated on the website is for the garment specified exactly as pictured, in the size stated. The Prices on the website do not include any alternations to ready made garments. Prices for alterations are listed separately under section 9.1.
5.2 - The Prices quoted on the the website are exclusive of Postage and Packing and any possible customs charges and taxes which may be incurred. The responsibility for customs clearance charges rest with the customer and we are unable to include these costs within our prices. The Postage and Packaging charge is detailed on the ordering page of the website and will be quoted in your order conformation.
5.3 - The TOTAL payable for the order will be shown on the order confirmation.
5.4 - The Prices quoted on the website and the order conformation are in Pounds Sterling and payments must be be made in Pounds Sterling

5.6 – Prices in Currency other than GB Pounds Sterling
If you are not ordering from within the United Kingdom then you should be aware that the conversion of the Sterling price to your own currency can fluctuate and may change from the time of ordering to the time of the balance payment, although the pounds Sterling price will remain the same as specified in the order contract until the order is complete. When you come to make your payment via Paypal, they will calculate the cost for you at the current exchange rate, including conversion fees.


6. SAMPLES

6.1 - We do our best to show a true representation of the colours in our photos and colour charts, but due to the differences in monitor settings beyond our control we cannot guarantee that the colour on your screen is accurate to the real life colour of the fabric. Therefore if you are unsure of the colour and would like to check it in person we can send a sample of the fabric that the garment is made from on request.

7. MEASUREMENTS

7.1 – The measurements of ready made garments are stated on the item details of the product listing. It is your responsibility to ensure that the garment will be appropriate for your size, however if the garment does not fit, it can be returned for alteration where possible, or refund (see section 9 for more information).

8. MAKING PAYMENTS

8. 1 - We accept payments by Credit / Debit cards via Paypal or Cheque (Cheques are only accepted from UK Bank Accounts) .
8.2 - All Payments are to be made in Pounds Sterling. Cheques should be made payable to ‘Rivendell Bridal’.
8.3 -  If you are wishing to make payments using Credit or Debit Cards you will be required to make the payment through PayPal via a payment request which will be sent by us to the e-mail address you have provided.
8.4 - If you pay using Paypal and are not within the UK, as we require payments to be made in pounds sterling, please bear in mind that Paypal will charge small a fee to convert the currency. Details of these fees can be found on Paypal's website.

9. ALTERATIONS

9.1 - Ready made garments are made to a standard size of which is detailed on the item listing and we cannot guarantee the fit of any of our ready made items. If, when you receive your garment, it needs alteration, you can return it to us with prior agreement of our availability, for us to make the required alterations. Alterations are not included in the price of our ready made garments and will be charged at a rate of £15.00 Per Hour (GBP).
You may also take the garment to a local seamstress for alteration if necessary.
9.2 – If you are returning a ready made garment for alteration, you will be required to pay the postage charges for returning and re-delivery of the garments(s), including any customs fees incurred if applicable.

9.3 -Information for overseas customers - The following information must be adhered to if you are returning items to us for alteration: To avoid Customs charges upon our receipt of the package, you are required to state clearly on the outside of the package the following statement: 'TEMPORARY EXPORT Item returned to manufacturer for repair'.

10. YOUR RIGHT TO CANCEL  / RETURNS

10.1 - You have the right to cancel this contract or return the garment within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
10.2 - To exercise the right to cancel, you must inform us (Rivendell Bridal, 62a Station Road, Taunton, Somerset. TA1 1NZ. England. Email – info@rivendellbridal.com Telephone: +44 (0) 1278 741 754 or 07841 597743) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

10.3 - Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of initial delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (this would be anything beyond the sort of handling that might reasonably be allowed in a shop)
We will make the reimbursement wither undue delay and not later than -
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods or,
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back from you or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send the goods back to us or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods.

10.4  - Making Returns
We will only cover the postage on returns of ready made items if the item is being returned due to fault or manufacturing defect. In all other cases you will be responsible to pay the postage costs for returning the item.

When Returning Garments, please ensure they are in the original packaging, that the box is fastened securely For your protection, we recommend that you return the package using a recorded-delivery service which requires a signature on receipt.
Returned items should be sent to: Rivendell Bridal, 62a Station Road, Taunton, Somerset. TA1 1NX. ENGLAND.

10.5 - Returns for repair or Alteration: If you wish to return a ready made item because it does not fit, you have the option to return the garment for alteration (see section 9 - Alterations ) Upon notifying us that you wish to return the garment for alteration, we will let you know an expected time frame for the work to be completed and the garment re-delivered to you. We will also let you know what the cost for the alterations will be. You shall be responsible for the delivery and re-delivery cost of garments returned for Alteration.
If we are unable to make the alterations, or you do not wish to return the garment for alteration by us, then you can return it for refund or take it to a local seamstress or tailor for alteration.
10.6 - Returns information for overseas customers - The following information must be adhered to if you are returning items to us for repair. To avoid Customs charges upon receipt you are required to state clearly on the outside of the package the following statement: 'TEMPORARY EXPORT Item returned to manufacturer for repair / refund'.  If you are  returning the item for refund and therefore will not be receiving a replacement, it will be your responsibility to liaise with customs to organise a refund of any import taxes you have paid. We are unable to do this on your behalf.

11. DELIVERY AND COMPLETION

11. 1 - Essential Delivery Information  - Garments will be dispatched within 5 working days from receipt of payment and will be dispatched to the address on the invoice and your order confirmation. We will email you the tracking information once your order has been despatched. Details on delivery times are detailed under 11.2

All shipping methods are tracked and signed for with full insurance to cover damage or loss of the parcel and it's contents.
In cases of damage to or loss of any packages, we will be responsible for making enquiries and making any claim for compensation for you.
No claim will admitted in case of the wrong address, absence of the recipient at the stated address at the time of delivery or unclaimed parcels. In such cases, it is your responsibility to make contact with the Courier to arrange re-delivery or collection.

Delivery outside the EU - Please, be aware that taxes or custom fees aren't included in our price and we are unable to calculate these or include them in our prices. The responsibility for customs clearance charge rests with the customer and we do not refund such charges. We will do our best to help you with customs issues, if any occur (i.e. provide papers and invoices).      

11.2 - Delivery Times -  Delivery will be via one of the following methods depending on your location:

- Delivery within the UK will be via Royal Mail Special Delivery with Full Insurance in case of loss or damage and requiring a signature on delivery. Delivery time via this method is guaranteed next day from dispatch date.

      - Delviery outside the UK will be via Parcelforce Worldwide, a fully tracked service requiring signature on delivery and fully insured in case of loss or damage. Delivery time via this method is between 3-14 days depending on the destination country. Please be aware that Shipping time can be increased due to the customs clearance, postal service errors and force majeures.

12. OWNERSHIP AND RISK

12.1 - Goods remain the our risk until they come into physical possession of yourself or a person identified by you to take possession of the goods

13 . PHOTOGRAPHS OF PRODUCTS

13.1 - We reserve the right to take photographs of any items we make and use said photographs without limitation. Please see our Privacy Policy for further information on use of photographs taken by us or provided by you.

14. DATA PROTECTION

14.1 - Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your order. Our Privacy Policy can be viewed at www.rivendellbridal.com

15.  COMPLAINTS

15.1 - If you have a complaint about our service or any goods you purchase from Rivendell Bridal then please contact us immediately via any of the methods listed in section 16.1. You will be  contacted as soon as possible and definitely within 48 hours of our hearing from you and aim to provide a resolution within 5 working days.

We will always try our best to resolve any problems or complaints with you personally., however if you feel unsatisfied and require further help then the Online Despute Resolution service is available to you and can be found here:
Online Dispute Resolution Platform

16. CONTACT INFORMAITON

16.1 - You can contact Rivendell Bridal by writing to:- Rivendell Bridal. 62A Station Road, Taunton, Somerset. TA1 1NX. UK.
Telephone 01278 741754 or 07841 597743.
E-mail: info@rivendellbridal.com.


















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